Terms of Service

Welcome to Ticket360! These Terms and Conditions govern your use of our platform, services, and ticket purchases. By accessing our website and purchasing tickets, you agree to comply with these terms.

1. Definitions
   ➤"Ticket360" refers to our company and platform.
   ➤"User" refers to any individual accessing our platform.
   ➤"Event Organizer" refers to the third-party entities responsible for hosting events.
   ➤"Tickets" refer to passes for concerts, sports events, and festivals sold through our platform.
   
2. Use of Our Services
   ➤You must be at least 18 years old or have parental consent to use Ticket360 for certain events. This will be intimated in the event posters.
   ➤You agree to provide accurate and up-to-date personal information when purchasing tickets.
   ➤Unauthorized use, reselling, or duplication of tickets is prohibited.
   
3. Ticket Purchases & Pricing
   ➤All sales are final unless an event is canceled or rescheduled.
   Ticket prices may include service fees, taxes, and processing charges.
   Ticket availability is subject to change, and we do not guarantee ticket prices or availability until a purchase is confirmed.
   
4. Refund & Cancellation Policy
   ➤ No Refunds: All ticket purchases are non-refundable except in the event of cancellation by the organizer.
   ➤If an event is canceled, you may be entitled to a refund as per the organizer’s policies.
   ➤If an event is rescheduled, your ticket will remain valid for the new date, and refunds may not be available.
   
5. Event Entry & Conduct
   ➤Users must present valid tickets (physical or digital) for entry.
   ➤Event organizers have the right to deny entry for reasons such as misconduct, security concerns, or policy violations.
   ➤Ticket360 is not responsible for event delays, technical failures, or safety issues at venues.
   
6. Liability & Disclaimers
   ➤Ticket360 acts as a ticketing intermediary and is not responsible for event organization, venue management, or cancellations.
   ➤We are not liable for lost, stolen, or damaged tickets.
   ➤Ticket360 is not responsible for any injuries, damages, or losses that occur during an event.
   
7. Intellectual Property
   ➤All content, branding, logos, and materials on Ticket360’s platform are our intellectual property and cannot be copied or used without permission.
   
8. Privacy Policy
   ➤We collect and store user information as per our Privacy Policy to improve our services and provide a better user experience.
   ➤Ticket360 does not share personal information with third parties except as required for transaction processing.
   
9. Changes to Terms
   ➤Ticket360 reserves the right to modify these Terms and Conditions at any time.
   ➤Continued use of our platform after updates signifies acceptance of the new terms.
   
10. Contact Us
    ➤For any questions regarding these Terms and Conditions, contact us at:
    Email: support@ticket360.co.in
    Phone: +91 90035 66886
    
    
    
11. Privacy Policy
    Ticket360 (“we”, “our”, or “us”) is committed to safeguarding your personal data and ensuring a safe ticketing experience. This Privacy Policy outlines how we collect, use, disclose, and protect your information.
    
    1. Information We Collect
    We collect the following types of information:
    Personal Details: Name, email address, mobile number, billing address
    Payment Information: Payment card or UPI information (processed securely via third-party gateways)
    Event Preferences: Events you browse, search for, or purchase
    Technical Data: IP address, device info, browser type, location, and cookies
    2. How We Use Your Information
    We use your information to:
    Process ticket purchases and send confirmations
    Communicate event updates or changes
    Personalize your browsing and event suggestions
    Enhance user experience and improve our services
    Prevent fraud and ensure secure transactions
    3. Data Sharing and Disclosure
    We do not sell your data. Your data may be shared with:
    Event organizers (for verification or access purposes)
    Payment processors (for secure transactions)
    Law enforcement or government authorities (as required by law)
    4. Cookies and Tracking
    We use cookies to improve functionality and user experience. You may disable cookies through your browser settings, but this may affect site usability.
    5. Data Security
    We employ industry-standard security protocols including SSL encryption, firewalls, and secure server hosting to protect your data.
    6.Third-Party Links
    Our site may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies separately.
    7. Your Rights
    You may:
    Request access to your data
    Update or delete your information
    Opt-out of marketing communications at any time
    
12. Refund Policy
    At Ticket360, we aim to deliver a seamless and transparent ticketing experience. Our Refund Policy is designed to clarify when and how refunds are applicable.
    
    1. General Policy
    All ticket purchases made through Ticket360 are non-refundable, except under specific conditions listed below.
    2. Event Cancellation or Postponement
    Cancelled Events: If an event is cancelled, you will be eligible for a 100% refund of the ticket amount.
    Postponed Events: If an event is rescheduled, your ticket will remain valid for the new date. Refunds for rescheduled events will be subject to the event organizer's discretion.
    3. Booking Errors
    If you face technical issues during booking or are charged incorrectly, please contact us within 24 hours of the transaction. After verification, eligible refunds will be credited within 7-10 working days to the original payment method
    4. No Show or Change of Mind
    No refund will be issued if:
    You do not attend the event
    You change your mind after booking
    You arrive late or are denied entry for any reason not related to us
    5. How to Request a Refund
    To initiate a refund (if eligible), email us at support@ticket360.co.in with:
    Your Name, Ticket360 booking ID, Event name and date, Reason for refund.
    6. Mode of Refund
    Approved refunds will be processed to the original payment method used at the time of booking.